Written comments may be sent to: Hoshino USA Inc, Attn: Sales and Service, 1726 Winchester Road, Bensalem, PA 19020.
If you are experiencing a problem with an order that you've placed, please log in to your account, select "My Account" at the top of the screen, and select "Returns" to begin your return process. Please do not ship any items back to us until you have received your Return Merchandise Authorization (RMA) Number.
For special circumstances or requests not found within our stores, please email us at store@hoshinousa.com.
Shipping charges are based upon service level, destination, and size & weight of the package. Ibanez utilizes a rate-shopping tool during the checkout process to offer our customer competitive shipping options. All rates are determined by the carrier. If you have a time-sensitive request for expedited shipping outside of our cut-off times, you may call our Customer Service department to discuss available options, at 800.669.4226 (M-F, 8:30-5:15, EST).
Applications for Ibanez and Tama endorsements are handled through our artist relations office in Sun Valley, California.
Application packages for endorsements must contain the following to be considered:
1. Cover letter
2. Bio
3. CD and/or audio tape and/or video
4. Contact information
These materials should be sent to:
Hoshino USA - Artist Relations
10888 La Tuna Canyon Rd. Unit A
Sun Valley, CA 91352 U.S.A.
Please do not send any one-of-a-kind materials as all endorsement application packages will not be returned.
Many factors are considered in musical instrument endorsements including, but not limited to your musical talents, your current visibility as a player and band member and your ability to effect other players positively–and as with anything in this business we call music, sometimes it´s simply being in the right place with the right style or chops at the right time. In order for us to be able to work closely with our artists, endorsement agreements are, of necessity, very limited and we cannot guarantee a personal response to every application.
Our most popular parts and accessories can be found within the pages of our offical Ibanez & Tama web stores, however if the part you need is not listed for sale, there is a good chance that we may still have it available for sale. In the event that you are unable to locate your parts on our store, please call our Customer Service department at 800.669.4226. or email us at store@hoshinousa.com for further asisstance.
